Selky

Draft — pending legal review

This page is a placeholder outline. The final text is being drafted by Selky's counsel and will replace this content before the pilot opens to the public. Nothing here is binding yet.

Terms of Service

Last reviewed: Draft, in progress

These Terms govern your use of Selky — the fixed-price booking app for local home tasks — as a customer booking a job. Provider terms live in a separate Pro Agreement signed during onboarding at pro.selky.co. By using Selky you agree to these Terms; if you don't agree, don't use the service.

1. Who we are

Placeholder — will cover: Selky as a Georgia-registered platform operator, the parties to this agreement, definitions of Customer / Provider / Booking / Platform.

2. Eligibility

Placeholder — will cover: US residence, minimum age, service-area limits, requirement to maintain accurate account information.

3. How bookings work

Placeholder — will cover: Fixed-price catalog, authorization at booking vs capture at completion, the booking lifecycle (pending → accepted → en_route → in_progress → completed / cancelled), and the booking-cancellation window.

4. Payments, refunds, and disputes

Placeholder — will cover: Stripe as payment processor, the hold/capture model, the refund path for incomplete or unsatisfactory work, and the chargeback / dispute policy (support email + 30-day window).

5. Your conduct on the platform

Placeholder — will cover: What you can't do on Selky (harassment, fraud, misrepresenting the job, unsafe conditions), and the suspension/ban process including appeal rights.

6. Providers are independent contractors

Placeholder — will cover: Selky is a marketplace; providers are not Selky employees; scope of Selky's liability for provider conduct and the specific carve-outs for background-check-verified screening.

7. Warranties and disclaimers

Placeholder — will cover: No warranty of provider work quality beyond platform-side screening; service-as-is language; limits on consequential damages.

8. Limitation of liability

Placeholder — will cover: Cap on Selky's financial exposure per booking, exclusions required by law, and the carve-out for willful misconduct.

9. Dispute resolution and arbitration

Placeholder — will cover: Required pre-filing notice, binding individual arbitration (AAA), class-action waiver, small-claims-court carve-out, 30-day opt-out window.

10. Governing law and venue

Placeholder — will cover: Georgia law; Cherokee County courts for non-arbitrable matters; conflict-of-laws exclusion.

11. Changes to these Terms

Placeholder — will cover: How Selky notifies users of material changes (email + in-app banner), how long the notice period is, and how continued use constitutes acceptance.

12. Contact

Placeholder — will cover: Support email, legal-notice address, and the 30-day response commitment for formal notices.